Author: AIHelp

AIHelp provides intelligent customer service SaaS (Software as a service) solutions to the game industry. The company works with many top gaming companies like Tencent and ELEX to provide AI … Continue reading AIHELP IS CONTINUOUSLY EXPANDING ITS HORIZONS BY PROVIDING SAAS SOLUTIONS FOR POPULAR GAMES LIKE MOBILE LEGENDS AND CLASH OF KINGS

Chatbots are poised to help developers improve brand loyalty and boost sales. Customer experience has become a central point of competition between companies that customers have access to a large … Continue reading How AI Based ChatBots Altered the World of Customer Satisfaction

Artificial intelligence is the branch of computer science concerned with making computers behave like humans. As much freaky as it sounds, Artificial Intelligence (AI) is no longer a work of … Continue reading HOW ARTIFICIAL INTELLIGENCE CHANGE THE CUSTOMER SUPPORT?

We care a lot about security and privacy at the helm of all our initiatives. AIHelp team believes EU’s GDPR will guarantee user’s security. As the requirements essentially add up … Continue reading Significant Updates to AIHelp’s Privacy Policy

With the GDPR looming, it is a major concern for many companies. AIHelp has always considered data protection as a central point within its internal practices and ambitions, as of this … Continue reading AIHelp announced significant updates to its platform to align with a new compliance of GDPR.

Customer satisfaction with a product can create long term benefits for firms including positive word-of-mouth, cross-buying, and customer loyalty. To lower customer defection rates and increase customer loyalty, both practitioners … Continue reading In-Game Support: Elex Tech Operational and Support Case Study

Customer engagement is critical for brands. Learning what customers want and then giving it to them is key in not only building brand loyalty, but also advocacy to foster customers … Continue reading SMS Text Messages Backed With AIhelp’s Push Notification Functions

As companies work diligently to engage their customers in new and varied ways, many find it harder than ever to provide the personalized and effortless service experiences their customers crave. … Continue reading THE FUTURE OF CUSTOMER SERVICE

The Digital Age necessitates that organizations rethink how they deliver customer service. Once delivered in a silo, customer service now touches virtually every aspect of a business. The transformation that … Continue reading PROACTIVE ENGAGEMENT ACROSS MULTIPLE CHANNELS AND DEVICES BECOMES A NON-NEGOTIABLE