With the GDPR looming, it is a major concern for many companies. AIHelp has always considered data protection as a central point within its internal practices and ambitions, as of this … Continue reading AIHelp announced significant updates to its platform to align with a new compliance of GDPR.
Customer satisfaction with a product can create long term benefits for firms including positive word-of-mouth, cross-buying, and customer loyalty. To lower customer defection rates and increase customer loyalty, both practitioners … Continue reading In-Game Support: Elex Tech Operational and Support Case Study
Customer engagement is critical for brands. Learning what customers want and then giving it to them is key in not only building brand loyalty, but also advocacy to foster customers … Continue reading SMS Text Messages Backed With AIhelp’s Push Notification Functions
Chatbots are poised to help developers improve brand loyalty and boost sales. Customer experience has become a central point of competition between companies that customers have access to a large … Continue reading How AI Based ChatBots Altered the World of Customer Satisfaction
Artificial intelligence is the branch of computer science concerned with making computers behave like humans. <img src=”../static/img/images-6.jpg” /> As much freaky as it sounds, Artificial Intelligence (AI) is no longer … Continue reading HOW ARTIFICIAL INTELLIGENCE CHANGE THE CUSTOMER SUPPORT?
As companies work diligently to engage their customers in new and varied ways, many find it harder than ever to provide the personalized and effortless service experiences their customers crave. … Continue reading THE FUTURE OF CUSTOMER SERVICE
The Digital Age necessitates that organizations rethink how they deliver customer service. Once delivered in a silo, customer service now touches virtually every aspect of a business. The transformation that … Continue reading PROACTIVE ENGAGEMENT ACROSS MULTIPLE CHANNELS AND DEVICES BECOMES A NON-NEGOTIABLE